I love the outcry that surrounds a digital service outage. It’s almost as though someone has turned off the oxygen for a few moments. So, it comes as no surprise that everyone went a bit crazy when Whatsapp went down for a few hours on Wednesday night. The usual scenario played out – people turned to social media to vent, and to laugh, and media were on the hunt for some useful commentary.
Given our expertise and leadership in the application monitoring space, I was able to shed some light on what might have happened and why we should all find some sympathy for Whatsapp.
Here’s some more context that media didn’t cover.